UK-Based Call Centre — Since 2010

We answer the phone
so you don't have to

Phones, emails, live chat — covered 24/7 by a team of 1000+ agents across 15 languages. We handle the conversations. You run the business.

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500+ clients worldwide
4.9 rating
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What We Do

Outsourced support that doesn't sound outsourced

Everything from overflow calls to full white-label support desks. We plug into your existing setup or build from scratch — whichever works.

Inbound Support

Calls, emails, tickets — handled by agents who sound like they work for you, not a script.

Multilingual Cover

Native speakers in 15 languages. Not Google Translate. Real people who get local nuance.

After Hours & Overnight

Nights, weekends, bank holidays. If your customers are awake, so are we.

Dedicated Agent Pools

Same 8-12 agents on your account. They learn your product like your own staff would.

Call Monitoring & QA

Every call recorded, scored, and reviewed. You get the data — not a vague monthly summary.

Compliance & Security

ISO 27001 audited. GDPR as standard. PCI compliant for payment handling.

Omnichannel

Phone, email, WhatsApp, social DMs — one queue, one team, no dropped threads.

Rapid Setup

Most accounts live within 3 working days. We integrate with Zendesk, Intercom, Freshdesk, and the rest.

How It Works

You tell us what you need. We make it happen.

Step 01

We listen first

Tell us about your customers, your pain points, your current setup. We find the gaps before suggesting anything.

Free operations audit included

Step 02

We build your team

We recruit agents who match your industry and tone. Then train them on your product until they sound like your own hires.

Usually ready in 10-14 days

Step 03

We go live quietly

No fanfare, no disruption. We plug into your phone system, helpdesk, or CRM. Your customers won't notice the handover.

Most accounts live within 72 hours

Step 04

We keep making it better

Call reviews, CSAT tracking, monthly reports, quarterly strategy sessions. We tweak until the numbers keep climbing.

Monthly business reviews

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Clients Worldwide

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Uptime SLA

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Languages Supported

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Support Agents

Why DL Business

We're picky about who we work with. You should be too.

Most of our clients came to us after a bad outsourcing experience. We don't plan on being their second.

96% CSAT across all accounts

We track it monthly, client by client. If a number dips, we fix it before you even notice.

Smart tech, not buzzwords

Call routing, sentiment tagging, automated QA scoring. Tools that actually save time on the floor.

120-hour minimum training

Every agent does six weeks of classroom + shadowing before they take a single live call.

Pay for what you use

Per-minute billing, per-ticket pricing, or fixed monthly retainer. No minimum volume, no lock-in.

You see everything

Live dashboards, call recordings, QA scorecards, monthly P&L. Nothing hidden, nothing spun.

One person, your account

A named account manager who actually answers the phone. Not a ticket queue. Not a chatbot.

Client Stories

Don't take our word for it. Ask our clients.

4.9/5 from 200+ reviews
TI
Tech Innovations Inc.

“We moved our entire Level 1 queue to DL Business six months ago. First-call resolution went from 64% to 87%. The agents actually sound like they work here — our customers haven't noticed the switch.”

JA

John Anderson

VP Operations

GE
Global E-commerce Ltd.

“We launched in Germany, France, and Spain simultaneously. DL had native speakers live in all three markets within two weeks. Our international NPS is now higher than our UK score. Didn't see that coming.”

SM

Sarah Mitchell

CEO

FS
Financial Services Co.

“The compliance piece was the dealbreaker for us. PCI, GDPR, call recording retention — they had it covered out of the box. Integration with our CRM took two days. No drama.”

DC

David Chen

CTO

HT
HealthTech Solutions

“Honestly, I was skeptical about outsourcing patient-facing support. But their HIPAA training is thorough, and the empathy scores in QA reviews are consistently above 90%. They proved me wrong.”

MR

Maria Rodriguez

CX Director

RP
Retail Plus Group

“We do 40% of our annual revenue between November and January. DL scales headcount up for peak and back down after — without us having to hire and fire temps. That alone saves us six figures a year.”

JW

James Wilson

COO

SP
SaaS Platform Inc.

“I was worried about losing control. But the dashboards give me more visibility than I had with an in-house team. Call recordings, live queues, CSAT by agent — I can see everything from my phone.”

PK

Priya Kapoor

Head of Support

ISO 27001 CertifiedGDPR CompliantPCI DSS Level 1SOC 2 Type IIUK-Based Since 2010
DL Business team in our London office

15+

Languages

1000+

Team Members

500+

Clients

24/7

Operations

About Us

Started in a small office in East London. Still here, just bigger.

DL Business opened in 2010 with twelve agents and one client — a local solicitors' firm that needed after-hours call handling. Word got around. Fifteen years on, we run support for over 500 companies across Europe, North America, and Asia.

Our headquarters is still in London. Most of our leadership team came up through the call centre floor. We think that matters.

ISO 27001 CertifiedGDPR CompliantPCI DSS Level 1SOC 2 Type II

FAQ

Questions we get asked a lot

Straight answers. No sales pitch.

Most accounts go live within 72 hours. If you need a dedicated team trained on your product, add 10-14 days for recruitment and onboarding. We've done this hundreds of times — the process is well-oiled.
A brief on your product or service, your typical customer queries, any existing scripts or knowledge base, and access to the tools we'll be working in (helpdesk, CRM, phone system). We handle the rest.
Three options: per-minute billing for overflow and after-hours work, per-ticket pricing for email and chat, or a fixed monthly retainer for dedicated teams. No minimum volume. No lock-in. We'll recommend what makes sense after we understand your needs.
Yes. We have native speakers across 15+ languages including Spanish, French, German, Italian, Portuguese, Arabic, Mandarin, Japanese, and more. Multilingual support is one of our strongest capabilities.
Our headquarters and primary operations are in London, UK. We also have delivery centres in Europe and Asia to support 24/7 coverage and multilingual demands. All agents are DL Business employees — never subcontractors.
Every call is recorded and scored against a QA framework we agree with you. We review a random sample weekly and provide monthly reports with CSAT scores, FCR rates, and agent-level metrics. You get a named account manager who owns your quality — no ticket queues, no chatbots.
We work with Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, Zoho, and most major helpdesk and CRM platforms. If you use something custom, our tech team will assess the integration — it's rarely a problem.
We are ISO 27001 certified, GDPR compliant, and PCI DSS Level 1 compliant. All data is encrypted at rest and in transit. We sign a Data Processing Agreement with every client. Call recordings and customer data are stored in UK and EU data centres.
Absolutely. You get access to a live dashboard showing queue status, agent availability, and real-time metrics. All call recordings are available for playback. We believe in total transparency — if something goes wrong, you'll know before we do.
Our contracts run on 30-day notice periods. No long-term lock-in. If we're not delivering, you can walk away. We retain clients because we perform, not because of legal handcuffs. Ask any of our references.

Get In Touch

Talk to an actual human. Today.

Fill in the form or pick up the phone. Someone on our team will get back to you within a couple of hours — not days.

Call Us

+44 20 3883 4222

Email Us

info@dlbusinessltd.com

Visit Us

Office 12855, 182-184 High Street North

Let's Talk

The first coffee is on us. Figuratively speaking.

Book a 30-minute call. We'll look at your current setup, tell you honestly if we can help, and give you a price within 48 hours. No hard sell.

Free 30-minute consultation. No credit card required.